Royal Service Agent (Phone Call Operator)

Company Description

The Grand Tarabya Managed by Accor

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

Job Description

We are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul, Türkiye. As a Royal Service Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.

• Answer incoming customer calls promptly and professionally
• Listen attentively to customer inquiries, concerns, and feedback
• Provide accurate information and resolve customer issues efficiently
• Maintain a high level of customer satisfaction through personalized service
• Document and update customer interactions in our customer service software
• Collaborate with team members to address complex customer needs
• Identify and escalate priority issues when necessary
• Stay informed about company products, services, and policies
• Participate in ongoing training to enhance customer service skills
• Meet or exceed performance metrics and quality standards

Qualifications

• Excellent verbal and written communication skills in both English and Turkish
• Strong active listening and problem-solving abilities
• Proven experience in customer service or call center environment
• Proficiency in using customer service software and computer systems
• Ability to multitask and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent (preferred)
• Customer service certification (preferred)
• Flexibility to work various shifts as needed
• Ability to work on-site in Istanbul, Türkiye

Additional Information