Casual In-Room Dining Waiter/Waitress

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

As a Casual In-Room Dining Waiter/Waitress, you will play a key role in delivering an exceptional luxury guest experience by providing high-quality food and beverage service directly to guest rooms. Representing the brand’s commitment to elegance and excellence, you will ensure all service standards are consistently met with professionalism, efficiency, and attention to detail.

Key Responsibilities:

• Deliver in-room dining orders promptly and professionally, ensuring presentation meets luxury standards
• Set up trays and trolleys according to hotel guidelines
• Provide courteous and personalized service to guests, anticipating their needs
• Accurately take and process guest orders via phone or in person when required
• Maintain cleanliness and organization of service areas and equipment
• Handle guest inquiries, requests, and complaints with discretion and efficiency
• Ensure all billing is accurate and processed correctly
• Adhere to food safety, hygiene, and health & safety regulations
• Support the wider Food & Beverage team during busy periods as needed

Qualifications

• Previous experience in a similar role within hospitality or luxury service preferred
• Strong communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Well-presented with a professional and positive attitude
• Strong attention to detail and ability to work under pressure
• Basic knowledge of food and beverage service standards
• Right to work in the UK

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, service charge and a loyalty bonus of £1.300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com