Reservations Agent/Supervisor

Company Description

"Why work for Accor?

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location.

Job Description

• Handle telephone and email enquiries, accept reservations, and input booking details accurately into the hotel PMS (Opera).

• Provide professional, friendly, and efficient service to guests, clients, and callers to create a positive hotel image.

• Ensure all reservation details, guest information, and payment guarantees are recorded correctly in the system.

• Respond to reservation enquiries and emails promptly and ensure all bookings are processed without backlog.

• Maintain accurate guest histories and reservation records to support personalised guest service.

• Upsell rooms and promote hotel services to maximise occupancy and revenue.

• Communicate closely with Front Office and Sales & Marketing teams regarding enquiries, bookings, and guest requirements.

• Monitor room availability, manage cancellations, and follow hotel procedures for reservations, cancellations, and no-shows.

• Ensure proper documentation and filing of reservation records, travel agent information, and correspondence.

• Handle guest requests, provide information about hotel facilities, and maintain confidentiality of guest information at all times.

Qualifications

• Minimum Diploma in Hospitality, Tourism, Business Administration, or related field.

• Previous experience in reservations, front office, or customer service in the hospitality industry is an advantage.

• Familiarity with hotel PMS systems (Opera preferred) and Microsoft Office.

• Strong communication and interpersonal skills with a customer-focused approach.

• Ability to handle multiple enquiries and work efficiently in a fast-paced environment.

• Good attention to detail and organisational skills.

• Ability to work independently and as part of a team.

• Professional appearance and positive attitude.

• Willingness to work shifts, weekends, and public holidays if required.

Additional Information