About this role

Company Description

Job Description

1.Operational Supervision

  • Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
  • Conduct daily briefings and allocate workloads effectively.
  • Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
  • Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).

2.Quality Assurance

  • Perform detailed inspections of cleaned rooms before releasing them in the system.
  • Ensure compliance with Sofitel presentation standards (linen, amenities, dΓ©cor, fragrance, and lighting).
  • Monitor cleanliness, maintenance issues, and overall room condition.
  • Follow up on guest feedback and ensure corrective actions are implemented immediately.

3. Guest Experience

  • Ensure prompt handling of guest requests and special preferences.
  • Respond professionally to guest complaints and service recovery following Sofitel service culture.
  • Maintain a visible presence on floors and interact courteously with guests when required.

4.Team Leadership

  • Train, coach, and motivate Room Attendants to achieve high performance standards.
  • Ensure team adherence to grooming and uniform standards.
  • Conduct on-job training and support continuous development.
  • Foster a positive and productive work environment.

5.Administrative Duties

  • Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
  • Coordinate with Front Office for room status updates and priorities.
  • Monitor staff attendance, duty rosters, and shift planning.
  • Ensure proper use and control of housekeeping supplies and equipment.

6.Health, Safety & Compliance

  • Ensure compliance with Sofitel safety, hygiene, and environmental standards.
  • Follow proper chemical handling and cleaning procedures.
  • Ensure adherence to health and safety regulations (including fire and emergency procedures).
  • Promote sustainability and eco-friendly practices.

7.Coordination & Communication

  • Work closely with Engineering to report and follow up maintenance issues.
  • Coordinate with Laundry for linen quality and availability.
  • Maintain clear communication with other supervisors and departments.

Qualifications

    • Diploma or certification in Hospitality Management is preferred.
    • Minimum 2–3 years of housekeeping experience in a luxury hotel.
    • Previous supervisory experience is highly desirable.
    • Strong knowledge of cleaning procedures, chemicals, and equipment.
    • Good communication skills (English required; additional languages preferred).
    • Basic computer knowledge (PMS systems such as Opera).

Additional Information

Skills & Competencies

    • Attention to detail and quality excellence
    • Leadership and team management
    • Guest orientation and service excellence
    • Time management and organization
    • Problem-solving skills
    • Professional grooming and presentation

Working Conditions

  • Flexible shifts including weekends and holidays.
  • Office-based with frequent coordination across departments.
  • Β 
  • Physically active role (standing, walking, inspecting rooms)

Frequently Asked Questions

Is the salary disclosed for the Housekeeping Floor Supervisor position at accorhotel?
The salary for this Housekeeping Floor Supervisor role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Housekeeping Floor Supervisor position at accorhotel located?
This Housekeeping Floor Supervisor role at accorhotel is based in Al Khobar, Al Khobar, Eastern Province, Saudi Arabia, Eastern Province, sa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Housekeeping Floor Supervisor role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Housekeeping Floor Supervisor role at accorhotel.
How do I apply for the Housekeeping Floor Supervisor position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Housekeeping Floor Supervisor job at accorhotel posted?
This Housekeeping Floor Supervisor position at accorhotel was posted on May 24, 2026. Apply as soon as possible β€” early applications are often reviewed first.
Housekeeping Floor Supervisor
accorhotel
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