Dishwashing Supervisor
accorhotel
Full time
Guest Relations Officer (Japanese Speaking)
About this role
Company Description
Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.
Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.
Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.
Job Description
- Supports the Front Office Manager in ensuring that all guests, including Japanese-speaking and VIP guests, receive a seamless and personalized experience from pre-arrival through departure.
- Prepares for arrivals requiring Japanese language support, while ensuring that all guest preferences, cultural considerations, and special requests are thoughtfully addressed.
- Facilitates in-room check-in for guests who prefer personalized service, including those requiring language support or arriving via arranged transfers.
- Monitors arrivals, in-house guests, and departures requiring Japanese language assistance, while remaining attentive and offering support throughout each guest’s stay to ensure an exceptional and inclusive experience
Qualifications
- Bachelor’s degree in Hospitality Management or a related field preferred.
- At least one (1) year of experience in front office operations within a luxury hotel or international hospitality brand is an advantage.
- Fluency in Japanese (reading, writing, and speaking) is required; strong understanding of Japanese culture, guest preferences, and service expectations is highly desirable.
- Guest-focused with excellent communication, interpersonal, and cross-cultural skills, with the ability to deliver personalized and attentive service to Japanese-speaking and international guests.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Officer (Japanese Speaking) position at accorhotel?
The salary for this Guest Relations Officer (Japanese Speaking) role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Officer (Japanese Speaking) position at accorhotel located?
This Guest Relations Officer (Japanese Speaking) role at accorhotel is based in Makati City, Makati City, NCR, Philippines, NCR, ph. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Officer (Japanese Speaking) role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Officer (Japanese Speaking) role at accorhotel.
How do I apply for the Guest Relations Officer (Japanese Speaking) position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Officer (Japanese Speaking) job at accorhotel posted?
This Guest Relations Officer (Japanese Speaking) position at accorhotel was posted on May 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Officer (Japanese Speaking)
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.