Outlet Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

**Business Performance & Strategic Planning**

• Develop and manage outlet budgets, reviewing revenue and expenditure forecasts monthly and analyzing deviations from business plan goals
• Participate in management meetings to review progress toward business objectives and contribute to annual business planning
• Design, implement, and measure profit enhancement programs in collaboration with kitchen and marketing departments
• Implement and maintain rigorous cost control measures to ensure food and beverage costs, productivity, labor costs, and operating supply expenses remain aligned with budget targets
• Prepare and submit comprehensive post-mortem promotion reports to senior management upon completion of promotional activities

**Outlet Operations & Guest Experience**

• Conduct daily departmental briefings and handovers to ensure all team members receive pertinent information and understand operational priorities
• Supervise team members to ensure all assigned tasks are completed on time and in accordance with departmental standards
• Build and maintain strong relationships with guests and regular patrons, personalizing service by remembering individual preferences
• Handle guest complaints and comments with tact, empathy, and efficiency, ensuring swift resolution
• Manage all administrative responsibilities related to cashier and bar operations while ensuring compliance with company policies
• Monitor equipment supply levels, inventory, and maintain departmental communication logbooks to prevent operational disruptions
• Conduct regular inspections of the outlet and back-of-house areas to ensure compliance with food and beverage sanitation, hygiene, health, and security regulations
• Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel services
• Provide support to other food and beverage outlets during peak times as required

Qualifications

**Experience**

• Minimum 3 years of relevant experience in outlet management, food and beverage operations, or similar supervisory capacity
• Proven track record of successfully managing P&L statements and achieving business targets
• Demonstrated experience in staff recruitment, training, and performance management
• Experience with budget planning, financial forecasting, and cost control measures

**Core Competencies**

• Strong leadership and interpersonal skills with the ability to inspire and motivate teams
• Excellent communication and customer contact skills
• Service-oriented mindset with meticulous attention to detail
• Ability to perform effectively under stress and in high-pressure situations
• Strategic thinking and business acumen with analytical capabilities
• Sound decision-making and problem-solving skills
• Conflict resolution and vendor management capabilities
• Resilience and adaptability in dynamic operational environments

Additional Information