Bellhelp (On-Call)

Company Description

About Us:

The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work.

Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.

Job Description

Job Summary:

We are seeking a friendly, service-oriented Bellhelp to join our hospitality team and deliver exceptional guest experiences. In this role, you will serve as a key point of contact for guests, providing prompt and courteous assistance with luggage handling, laundry/valet services, and general hotel information. The Bellhelp is expected to maintain a professional appearance, communicate effectively, and demonstrate a strong commitment to guest satisfaction while supporting the Bell Desk and other departments as needed.  

Duties:

• Retrieve, record, and deliver luggage and guest laundry/dry cleaning. Retrieval of laundry requires bending, stooping, and lifting bags of up to 30lbs. from guest rooms on a continual basis. 
• Answer telephone calls and inquiries from guests regarding laundry/valet service and other hotel services and facilities. Research misplaced or misdirected guests’ laundry. 
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. 
• Deliver morning newspapers, mail, packages, faxes, etc. to specific guest rooms upon request. 
• Clean and polish carts and other equipment used in the department. 
• Answer the Bell Desk phone and provide information and assistance as needed. 
• Report all suspicious persons or activities, hazardous conditions, etc. to the Security Department. 
• Assist the Bell Desk with FIT and group luggage. 
• Other duties as assigned by the supervisor such as assisting as Door Attendant whenever necessary. 

Qualifications

Minimum Qualifications

• High school diploma or equivalent 
• Clean Drivers Abstract and Hawaii Driver’s License 
• Ability to communicate effectively both verbally and in writing in English to provide clear direction, instruction, and guidance to subordinates as well as guests. 
• Ability to organize and prioritize work and meet deadlines. 
• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 50+ pounds. 
• Sufficient manual dexterity in one hand to be able to load and unload luggage. 
• Ability to effectively deal with internal and external customers, some of who require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information 
• Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists. 
• Ability to stand, walk and/or sit and continuously perform essential job functions. 
• Hearing and visual ability to observe and detect signs of emergency situations. 

Preferred Experience

• Prior guest service or other hospitality experience preferred. 

Additional Information

Salary:

$17.37 - $21.71 per hour 

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.