Housekeeping Order Taker

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

**Key Responsibilities:**

• Maintain active communication systems within the Housekeeping Department to coordinate with guests and other departments
• Verify key cabinet inventory daily and report discrepancies to the Executive Housekeeper
• Review evening and night logbooks to identify and prioritise pending guest requests
• Prepare daily assignment sheets and coordinate staff distribution across all areas
• Record and communicate VIP room assignments and in-house room status to supervisors
• Respond promptly to guest requests and maintenance calls, ensuring timely resolution
• Compile and organise daily Housekeeping Reports
• Distribute work orders to responsible personnel and track completion
• Update the Property Management System with information from Floor Supervisors
• Process lost and found items according to established policies

Qualifications

• Fluent in English with excellent written and verbal communication skills; proficiency in one additional language spoken by the majority of staff is essential.
• Minimum two years' experience in a housekeeping or guest services role within a 5-star hotel environment.
• Proficient in Microsoft Excel, Word, and Outlook; demonstrated experience with Fidelio or equivalent Property Management System.
• Strong organisational and multitasking abilities with excellent attention to detail.
• Proven ability to prioritise tasks and manage competing demands in a fast-paced environment.
• Excellent interpersonal skills with a commitment to guest satisfaction and departmental coordination.

Additional Information

WHY WORK FOR ACCOR

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.