In Room Dining Supervisor

Company Description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job Description

We are currently seeking an experienced and service-driven In-Room Dining Supervisor to oversee the seamless delivery of luxury in-room dining experiences while ensuring exceptional service standards aligned with FAENA and Forbes expectations.

Key Responsibilities

• Supervise daily In-Room Dining operations to ensure smooth, efficient, and luxury service delivery.
• Lead and support the In-Room Dining team during service periods to maintain exceptional guest satisfaction.
• Ensure all food and beverage presentations, delivery standards, and service sequences meet FAENA luxury standards.
• Coordinate closely with kitchen, stewarding, and operational teams to ensure timely and accurate order delivery.
• Monitor the setup, presentation, and cleanliness of trays, trolleys, and service equipment before and after delivery.
• Handle guest inquiries, special requests, and concerns professionally and efficiently to create memorable experiences.
• Conduct regular quality checks to ensure consistency, attention to detail, and operational excellence.
• Support staff training, coaching, and development to enhance service performance and product knowledge.
• Ensure compliance with all service procedures, SOPs, hygiene standards, and health and safety regulations.
• Assist with scheduling, shift planning, and team allocation based on operational requirements.
• Monitor operating supplies, equipment functionality, and report maintenance or stock concerns promptly.
• Support upselling initiatives and encourage the team to enhance guest experiences through personalised recommendations.
• Conduct pre-shift briefings to communicate daily priorities, menu updates, VIP arrivals, and service expectations.
• Maintain strong communication with other departments to ensure seamless coordination and guest satisfaction.
• Uphold FAENA grooming, presentation, and luxury hospitality standards at all times.
• Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.

Qualifications

• Previous experience as an In-Room Dining Supervisor, F&B Supervisor, or similar leadership role within a luxury hotel or resort environment preferred.
• Strong understanding of luxury food and beverage service standards and guest engagement.
• Excellent leadership, communication, and interpersonal skills.
• Ability to supervise and motivate teams within a fast-paced luxury hospitality environment.
• Strong organisational skills with attention to detail and service excellence.
• Experience with POS systems, service coordination, and operational procedures.
• Ability to handle guest concerns professionally and confidently.
• Professional grooming and presentation aligned with luxury hospitality standards.
• Experience working within a Forbes standard hotel or luxury hospitality environment is highly advantageous.
• Fluent English communication skills required; additional languages are considered an advantage.

Additional Information