Front Office Manager
accorhotel
Full time
Front Office Manager
About this role
Company Description
Company Description
Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations.
Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.
Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.
Job Description
- Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards.
- Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives
- Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
- Manage and optimise Front Office systems, reporting, and daily operational processes.
- Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
- Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
- Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
- Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.
Qualifications
- 2 years’ experience in a leadership role within Front Office or a similar environment.
- Demonstrated leadership experience within the customer service industry.
- Possess a strong background in Front Office procedures and Opera PMS.
- Experience with forecasting, budgeting and Revenue Management principles.
- Proven experience managing rosters and costs to achieve budgets and targets.
- Demonstrated ability to coach, mentor, develop and inspire teams.
Additional Information
Additional Information
- 30% discount on food and beverage at Accor properties worldwide
- Generous accommodation discounts across 4,500+ properties in over 110 countries
- Career mobility across Accor’s global brand portfolio
- 25% Discount in our signature Restaurant Cibaria & Bar Capri
- Immediate Commencement
- Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skills
- Salary starting from $90k + Superannuation
Frequently Asked Questions
Is the salary disclosed for the Front Office Manager position at accorhotel?
The salary for this Front Office Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Manager position at accorhotel located?
This Front Office Manager role at accorhotel is based in Noosa Heads, Noosa Heads, QLD, Australia, QLD, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office Manager role at accorhotel.
How do I apply for the Front Office Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Manager job at accorhotel posted?
This Front Office Manager position at accorhotel was posted on May 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.