Shift Leader - Front Office (Saudi Only)

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

We are seeking a professional and decisive Shift Leader for our Front Office team in Jeddah, Saudi Arabia. In this leadership role, you will oversee daily front office operations during your assigned shift, ensuring exceptional guest experiences while maintaining operational excellence. The ideal candidate will demonstrate strong supervisory skills, customer-focused service delivery, and the ability to motivate and develop team members in a fast-paced hospitality environment.

• Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures
• Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels
• Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries
• Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching
• Handle cash management, billing discrepancies, and financial transactions with accuracy and integrity
• Coordinate shift schedules and manage staffing levels to ensure adequate coverage and operational efficiency
• Implement and enforce hotel policies, safety protocols, and service standards across all front office functions
• Prepare shift reports, document incidents, and communicate relevant information to management and incoming shifts
• Address guest complaints and operational issues promptly, demonstrating problem-solving abilities and decisiveness
• Maintain front office systems and ensure accurate data entry and record-keeping
• Collaborate with other departments to ensure seamless guest experiences and operational coordination

Qualifications

• Saudi national (required)
• 1-2 years of reception, front desk, or administrative experience (preferred)
• Bilingual capabilities in Arabic and English (preferred)

Additional Information

• Excellent verbal and written communication skills in English
• Strong customer service orientation with the ability to handle inquiries professionally
• Proficiency with Microsoft Office Suite and email systems
• Demonstrated experience with phone systems and call management
• Exceptional organizational and time management skills
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Attention to detail and accuracy in data entry and documentation
• Professional interpersonal skills and ability to work collaboratively with diverse teams