F&B Server

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Summary of Responsibilities:
Reporting to the Outlet Supervisor, responsibilities and essential job functions include, but are not limited to, the following:

• Read daily events to acknowledge any VIP arrivals
• Must know all menu items, their garnishes, contents, and preparation methods, and be able to relay that information to guests in a polite and concise manner if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks, and complete cash-out procedures
• Carry trays; bus and reset tables with linen, china, glassware, and silverware
• Ascertain guests’ satisfaction and handle any problems that may arise, informing a manager of the issue and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the Accounting Department
• Maintain a clean, neat, and orderly restaurant throughout service
• Polish silverware; refill salt, pepper, sugar, creamers, etc.
• Ensure that the workstation is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to the manager
• Handle and maintain operating equipment conscientiously
• Learn and adhere to safety, sanitation, and hygiene policies
• Maintain good working relationships with colleagues and all other departments
• Maintain complete knowledge of all F&B services, outlets, and hotel services/features
• Perform opening and closing side duties as assigned, and set all tables according to standards
• Report to the manager any deviations from established standards and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, negligence, breakage, and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage outlets during peak hours, if needed

Qualifications

Qualifications:

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail
• Secondary education
• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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