Front Office Team Leader

accorhotel
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📍 NSW📍 Thornleigh📍 Thornleigh, NSW, Australia📍 auPart time

About this role

Company Description

Accor's Ibis Sydney Thornleigh are seeking a highly motivated and customer-focused Front Office Team Leader to oversee daily front desk operations and ensure an exceptional guest experience. You will play a key role in leading and motivating the front office team, maintaining smooth operations, and upholding service excellence. A great opportunity for that exceptional individual who wants to get some thorough hands on experience in the different moving parts of a hotel and set the foundations for a successful career in hotels. The Ibis Sydney Thornleigh offers potential candidates an opportunity to work in a thriving team, with a family vibe, a great environment to learn, grow and develop.

Job Description

  • Working across both Reception and Food & Beverage outlet
  • Supervise, train, and support front office staff to deliver outstanding customer service.
  • Oversee daily operations of the reception/front desk area.
  • Manage check-in, check-out, reservations, and guest inquiries efficiently.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Monitor staff performance and provide feedback to encourage development.
  • Ensure compliance with company policies, health & safety, and operational standards.
  • Be an advocate of ALL: Accor’s loyalty program to non members

Qualifications

  • Previous experience in a front office, reception, or customer service supervisory role preferred, but not essential.
  • Amazing work ethic, positive attitude and insatiable desire to learn.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Professional appearance and a welcoming personality.
  • Ability to handle pressure, multitask, and problem-solve effectively.
  • Flexibility to work shifts including nights, weekends, and holidays as required.
  • RSA

Additional Information

What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. 

 

Frequently Asked Questions

Is the salary disclosed for the Front Office Team Leader position at accorhotel?
The salary for this Front Office Team Leader role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Team Leader position at accorhotel located?
This Front Office Team Leader role at accorhotel is based in NSW, Thornleigh, Thornleigh, NSW, Australia, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Team Leader role at accorhotel full-time or part-time?
This is listed as a Part time position. It is posted as a Front Office Team Leader role at accorhotel.
How do I apply for the Front Office Team Leader position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Team Leader job at accorhotel posted?
This Front Office Team Leader position at accorhotel was posted on May 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Team Leader
accorhotel
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You'll be redirected to accorhotel's official application page on SmartRecruiters.