Houseperson

Company Description

Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experinces. 

Sofitel Wellington, Where Life Lives.

Job Description

Sofitel Wellington invites you to elevate your career as our Houseperson, where luxury meets impeccable service.

You are at the heart of the hotel! As Houseperson, you will take ownership of Public areas, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

To carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guests expectations in regard to the cleanliness of the non room areas and standards for back of house areas.

Applicant must be available to work Night Shifts (11pm to 7:30am) and availability on weekends.

Primary Responsibilities

• Clean all back of house areas with the exception of the kitchen and stores.
• Cleaning of public areas including the lobby, restaurant and conference spaces.
• Clean and maintain locker rooms, staff and public washrooms / toilets.
• Carry out programmed / regular cleaning duties as allocated.
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

This role is Fixed Term (maternity cover), Part Time (Minimum 16 hours per week) - Must hold full NZ working rights.

Qualifications

• Ability to work on a rotating roster including weekends and public holidays
• You will need to hold working rights for New Zealand
• Immaculate grooming and personal presentation
• Warm and caring personality; previous housekeeping or cleaning experience is an asset
• Previous experience in five-star luxury environment preferred, but not essential
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

Additional Information

Benefits:

• Free staff meal provided during shift
• Family & Friends Hotel Discounts ongoing reward and recognition incentives and awards
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn Your Way - Support your career development with access to Accor’s training platforms!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - Including discounted Food & Beverage + Accommodation Worldwide!
• Accor's Refer-a-Friend bonus
• Accor paid parental leave

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.