Guest Experience Manager

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Fairmont St Andrews are looking for a passionate and personable Guest Experience Manager to create exceptional and memorable experiences for our guests throughout their stay.

Based within the hotel lobby and key guest areas, you will act as a visible and engaging host, building genuine connections with guests and curating personalised experiences that make every stay special. From arranging bespoke dining and spa experiences to creating thoughtful “signature moments”, you will play a key role in delivering luxury hospitality at its finest.

This role is all about anticipating guest needs, creating lasting memories, and naturally connecting guests with the incredible experiences our hotel has to offer.

Key Responsibilities

• Deliver warm, engaging, and personalised service throughout the guest journey
• Build relationships with guests and tailor experiences based on their preferences and occasions
• Recommend and arrange dining, spa, golf, and local experiences
• Create memorable “signature moments” for celebrations, VIPs, and special occasions
• Act as an ambassador for the hotel and its facilities
• Support guest satisfaction and hotel revenue through authentic guest engagement
• Collaborate with Concierge and operational teams to deliver seamless experiences

Qualifications

About You

• Naturally warm, confident, and engaging
• Passionate about hospitality and creating memorable experiences
• Strong communication and interpersonal skills
• Proactive with excellent attention to detail
• Commercially aware with a guest-first approach
• Comfortable working in a fast-paced luxury environment

Previous experience in hospitality, guest relations, concierge, or luxury guest service is preferred.

If you love creating unforgettable moments and delivering personalised luxury experiences, we would love to hear from you!

Additional Information

What is in it for you:

• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events