Guest Relation Manager
About this role
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Deliver an elegant, personalised welcome for every guest, ensuring a flawless first impression
- Oversee the entire guest journey, from pre‑arrival planning to post‑stay follow‑up
- Manage VIP, repeat, and special‑attention guests, ensuring bespoke touches and curated experiences
- Maintain a strong, polished presence in the lobby, acting as the primary point of contact for guest needs
- Lead, inspire, and develop the Guest Relations team to uphold Fairmont’s luxury service standards
- Resolve guest concerns with discretion, confidence, and a commitment to exceptional service recovery
- Collaborate closely with Front Office, Housekeeping, Spa, F&B, and Events to ensure seamless communication and guest satisfaction
- Monitor guest feedback channels and support continuous improvement initiatives
- Maintain detailed guest profiles and preferences to deliver highly personalised service
- Support the management of arrivals, departures, and lobby flow during peak periods
- Coordinate special occasions, celebrations, and bespoke in‑house experiences
- Conduct daily briefings to share VIP updates, guest preferences, and operational priorities
- Ensure all guest interactions reflect Fairmont’s brand values, tone, and luxury positioning
- Maintain accurate records of guest incidents, preferences, and follow‑up actions
- Support training initiatives to elevate service culture across all guest‑facing departments
- Uphold all health, safety, and security procedures in line with UK legislation and Fairmont standards
- Represent the hotel with grace, confidence, and a guest‑first mindset at all times
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Relation Manager position at accorhotel?
The salary for this Guest Relation Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relation Manager position at accorhotel located?
This Guest Relation Manager role at accorhotel is based in Jaipur, Jaipur, RJ, India, RJ, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relation Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relation Manager role at accorhotel.
How do I apply for the Guest Relation Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relation Manager job at accorhotel posted?
This Guest Relation Manager position at accorhotel was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relation Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.