Guest Service Associate-Front Office
About this role
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Prime Function:
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.
- I am responsible for INTERREACT
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Qualifications
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Service Associate-Front Office position at accorhotel?
The salary for this Guest Service Associate-Front Office role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Associate-Front Office position at accorhotel located?
This Guest Service Associate-Front Office role at accorhotel is based in Chennai, Chennai, TN, India, TN, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Associate-Front Office role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Associate-Front Office role at accorhotel.
How do I apply for the Guest Service Associate-Front Office position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Associate-Front Office job at accorhotel posted?
This Guest Service Associate-Front Office position at accorhotel was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Associate-Front Office
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.