Customer Service Representative

For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.

As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a Customer Service Representative

Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.

"The strength and experience to make change happen"

Your main responsibilities will be to:

• Understand client needs, eligibility, and coverage to provide insightful assistance.
• Handle calls and emails regarding claims’ status, eligibility, terms and conditions and benefit schedule.
• Cooperate with other teams including Medical and Claims to formulate the according to reply.
• Contact healthcare providers and the customer regarding incomplete files.
• Provide support to management and recommend service improvement.

The successful applicant will have:

• A first experience in Customer Service would be a plus. 
• A passion and talent for client service and the desire to solve issues.
• IIQE Paper 1&2 or the willingness to obtain them
• The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
• Excellent interpersonal and communication skills, passionate about customer service.
• Cantonese and Mandarin is a must.
• Excellent proficiency in English.
• A great sense of accuracy and work ethic.
• Able to work independently with structure and methodology.

What we offer: 

• More than a job you will get opportunities for growth and progression
• You will be coached and trained by a professional expert in their field
• You will be working for six countries in the region
• You will be joining a young and diverse team of professionals
• A comprehensive set of benefits including health insurance and a competitive reward scheme 

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.