Guest Relation Associate

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Key Responsibilities:

• Welcome guests warmly upon arrival and provide a smooth check-in experience.
• Act as a primary point of contact for VIP guests and ensure personalized service.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Coordinate with housekeeping, concierge, and food & beverage teams to meet guest needs.
• Maintain detailed guest profiles and preferences for repeat visits.
• Conduct room inspections for VIP arrivals to ensure standards are met.
• Arrange special amenities, celebrations, and personalized services (birthdays, anniversaries, etc.).
• Follow up with guests during their stay to ensure satisfaction.
• Manage guest feedback and report issues to relevant departments.
• Ensure lobby presence and assist guests with directions, hotel information, and local recommendations.
• Handle check-out assistance and ensure a smooth departure experience.
• Promote hotel services, facilities, and loyalty programs.
• Maintain confidentiality and professionalism at all times.

Key Competencies:

• Customer service excellence
• Attention to detail
• Emotional intelligence
• Cultural sensitivity
• Time management and multitasking

Qualifications

Skills & Qualifications:

• Diploma/Degree in Hospitality Management or related field.
• 1–3 years of experience in guest relations or front office in a luxury hotel.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Professional appearance and grooming standards.
• Knowledge of hotel management systems (e.g., Opera).
• Multilingual skills are an advantage.

Additional Information

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."