Answering Service Manager

alarmsystemsinc· Call Center
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📍 Quincy, Illinois, United StatesFull Time

About this role

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

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Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

  • Recruiting, hiring, and onboarding new team members
  • Creating and managing staff schedules
  • Ensuring coverage for all shifts, including holidays and weekends
  • Conducting performance reviews and quality assurance
  • Supporting a collaborative and respectful team culture

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Desired Skills & Qualifications

We’re looking for someone who is:

  • Friendly, respectful, and professional on the phone
  • Experienced in business phone communication
  • Accurate and efficient in typing
  • Proficient with:
  • Google Chrome or Firefox
  • Email and Microsoft Office (Word, Excel, PDFs)
  • Skilled in multitasking and problem-solving
  • Able to work independently and as part of a team
  • Detail-oriented and organized
  • Experienced in team management and leadership

 

Compensation & Benefits

  • Vacation and Holiday pay
  • Health and dental insurance
  • 401(k) retirement plan
  • Commission opportunities for additional sales
  • Supportive team environment with flexible time-off scheduling
  • Opportunities for growth in a family-oriented company

 

 

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About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.

Frequently Asked Questions

Is the salary disclosed for the Answering Service Manager position at alarmsystemsinc?
The salary for this Answering Service Manager role at alarmsystemsinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Answering Service Manager position at alarmsystemsinc located?
This Answering Service Manager role at alarmsystemsinc is based in Quincy, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Answering Service Manager role at alarmsystemsinc full-time or part-time?
This is listed as a Full Time position. It is posted as a Answering Service Manager role in the Call Center department at alarmsystemsinc.
Which team or department does the Answering Service Manager at alarmsystemsinc belong to?
This Answering Service Manager position is part of the Call Center department at alarmsystemsinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Answering Service Manager position at alarmsystemsinc?
Click the "Apply Now" button on this page. You will be redirected to alarmsystemsinc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Answering Service Manager job at alarmsystemsinc posted?
This Answering Service Manager position at alarmsystemsinc was posted on Aug 6, 2025. Apply as soon as possible — early applications are often reviewed first.
Answering Service Manager
alarmsystemsinc
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