Hotel Service Manager

Company Description

• Work Location: In person
• Pay: AU$76,515.00 – AU$80,000.00 per year

Why work with Manly Pacific and Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you in growing and learning every day, ensuring that work brings purpose to your life, so that during your journey with us, you can continue to explore new possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

Job Description

• Determine staffing and work-requirements across the Lobby Service (Guest Service Agents, Porters, Car Park Attendants, Front Office All Rounders), and allocate duties to meet service and occupancy demands.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Collaborate with Heads of Department to coordinate cross-training and deliver a unified guest experience.
• Develop and maintain rosters and attendance records, ensuring the team is optimally resourced at all times.
• Uphold and enforce safety regulations and standards — champion a culture of health & safety across the team & Hotel.
• Oversee the day-to-day operations, identify opportunities for improvement, and implement changes to enhance service, productivity and guest satisfaction.
• Engage with the team: conduct regular check-ins, resolve grievances, foster open communication and build a strong, high-performing culture.
• Step into front-office duties to support the guest-facing team and ensure seamless guest arrivals, check-in/out, and overall reception operations.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.

Qualifications

• Minimum of two years experience in a hotel management.
• Diploma in Hotel or Motel Management (preferable not mandatory)
• Strong leadership skills with the ability to make quick, effective decisions.
• A customer-focused mindset, ensuring outstanding guest experiences.
• Tech-savvy and adaptable to new systems and platforms.
• Detail-oriented, proactive, and results-driven.

Additional Information

What’s in it for you:

• Work in front of the iconic Manly Beach  
• Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead
• Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more!
• Generous accommodation discounts across 4,500+ properties in over 110 countries
• Ongoing training and professional development opportunities
• A strong commitment to diversity and inclusion, with a focus on promoting diverse talent

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

If this sounds like the right opportunity for you, a new challenge, we look forward to finding out more about you and invite you to apply!