Tour Guide

Company Description

WELCOME TO OUR CORNER OF NT

Cooinda Lodge in Kakadu, Northern Territory is proudly located on Murumburr country, Kakadu, where culture has been unbroken for more than 65,000 years.

Working at Cooinda means understanding the concept and practice of caring for and living on Country. This life-changing opportunity offers enriching experiences culturally, in the wilderness, and as part of a tight-knit team in a rare aspect of the tourism business.

A land of epic waterfalls and wetlands, rich cultural sites and some of the world's most diverse plant and animal life, Kakadu is recognized as a double World Heritage listed National Park at the heart of an Australian adventure.

Job Description

The Tour Guide position is all about:

• Understand the detail of permits to operate tours and ensure departments compliance with the conditions of permits through operational activities
• Present information and interpretation on all tours to the required standard
• Ensure cleanliness and safety of vehicles/vessels prior to conducting tours and prior to the completion of shift
• Ensure personal presentation and grooming is to the required standard (refer to company grooming policy)
• Proactively participate in Tour department briefings
• Actively support indigenous engagement and employment within the department
• Deliver tourism experiences that increase visitor numbers and extend visitor stay
• Upsell other services and facilities of the property/park to visitors and guests at all opportunities
• Demonstrate awareness of WH&S standards and procedures
• Participate in scheduled operation procedure and training

Qualifications

What are we seeking?

• Open driver’s license (must have at the commencement of employment)
• Senior First Aid Certificate (must have at the commencement of employment)
• Nature or site seeing marine permit (exemption 13)
• H Endorsement passenger vehicle license (must have at the commencement of employment or process to obtain started)

Additional Information

To work as a part of a team within a remote community requires dynamic flexibility and strong leadership. We ask that our staff:

• Show deep respect to all Traditional Owners and Custodians.
• Prioritise community outcomes, collective health and well-being.
• Support local cultural relationships, a healthy workplace environment, and visitor experience.
• Utilise strong emotional intelligence and creative problem-solving skills to be an inspiring leader and strong support for our organisation.
• Support local Bininj (people) to thrive in the workplace, which may be their first professional experience within a western framework.
• Welcome the opportunity to live in a remote, dynamic region where the discipline of self-care is an essential aspect of life.
• Lead by example and help educate others.
• Contribute to an enriching, enlivening community experience that is, for many, a once-in-a-lifetime opportunity.