Head Bartender / Mixologist (f/m)

Company Description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

Job Description

1. Cocktail Menu Development & Beverage Curation

• Design, develop, and regularly update seasonal cocktail menus aligned with the luxury hotel concept.
• Create signature cocktails and innovative beverage experiences that reflect brand standards.
• Ensure consistent high-quality presentation, taste, and execution of all drinks.
• Apply upselling and cross-selling techniques to enhance guest experience and increase revenue.

2. Guest Service Excellence

• Deliver warm, professional, and sophisticated guest interactions in line with luxury hospitality standards.
• Take orders promptly and accurately while remaining attentive and responsive to guest needs and requests.
• Build rapport with guests and provide personalized service to enhance their overall experience.
• Maintain exceptional communication skills and a polished, guest-focused approach at all times.

3. Bar Operations Management

• Oversee daily bar operations ensuring smooth and efficient service.
• Manage inventory control, stock levels, ordering processes, and supplier coordination.
• Monitor beverage costs, pricing strategies, and profitability to ensure cost efficiency.
• Ensure compliance with hotel procedures, brand standards, and operational guidelines.

4. Quality, Cleanliness & Compliance

• Maintain a clean, organized, and visually appealing bar environment at all times.
• Ensure strict adherence to hygiene standards, HACCP regulations, and safety procedures.
• Support implementation of standard operating procedures within the bar.
• Uphold luxury service standards and ensure consistency across all shifts.

5. Team Leadership & Training

• Lead, supervise, and support the bar team in daily operations.
• Train junior bartenders and ensure continuous skill development.
• Foster a positive, professional, and high-performance team environment.
• Coordinate effectively with Food & Beverage and other hotel departments. 

Qualifications

• Minimum 3 years in a position such as Senior Bartender, Bar Supervisor, or Assistant Bar Manager, working in a premium bar, fine dining or luxury hotel environment.
• Strong guest service orientation with a refined and professional communication style.
• Demonstrated creativity, leadership ability, and strong organizational skills.
• Ability to multitask and perform effectively in a high-pressure environment.
• Solid knowledge of Food & Beverage operations and luxury hospitality standards.
• Experience with POS systems such as Micros or similar platforms.
• Understanding of cost control, inventory management, and pricing strategies.

Additional Advantages

• Experience in fine dining or high-end cocktail bars.
• Strong knowledge of modern mixology trends and techniques.
• Passion for hospitality, creativity, and continuous improvement.

Additional Information

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.