Golf Services Supervisor

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To participate in team management of golf services, training and development of staff, P&L Responsibility, driving sales and guest satisfaction/experience belonging to Fairmont Cheshire, The Mere. To maintain the standards, safety and quality of service as set out in the brand SOP.

Job Description

• Support sales plans, promotions and team incentives
• Work with marketing to keep all golf promotions up to date
• Understand departmental budgets and revenue targets
• Report on all golf‑related revenues
• Take a commercial approach to daily operations to help drive income
• Look for ways to improve service and introduce new ideas
• Ensure all Golf Services follow SOPs and brand standards
• Help maintain and improve guest satisfaction scores
• Lead by example in delivering an exceptional guest journey
• Support colleagues and promote a positive team culture
• Train and guide junior team members
• Contribute to team development and succession planning
• Monitor business levels to ensure smooth daily operations
• Work closely with other departments to maximise performance
• Maintain cleanliness in all front and back‑of‑house golf areas
• Attend weekly Resort Operations Meetings when possible

Qualifications

• 1–2 years of experience in golf operations or guest‑facing leisure services within a luxury resort or premium hospitality setting (preferred)
• Strong communication and customer‑service skills
• Good organisational and leadership abilities
• Basic IT proficiency (PMS, booking systems, Microsoft Office)
• Ability to work outdoors and manage the physical demands of the role
• Knowledge of golf etiquette, products and services (preferred)
• First Aid certification (preferred)

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people