Golf Services - Operations Assistant

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To participate in the preparation, setting up and maintenance of the golf course and areas belonging to Fairmont Cheshire, The Mere. To maintain the standards, safety and quality of service as set out in the brand SOP

Job Description

• Understand, review and continually improve the guest journey through associated golf areas.
• To ensure that the golf shop and associated areas are set up to the standards required for daily business.
• To liaise with the Golf Operations Manager and Duty Manager to have full knowledge and understanding of the business for the day/week.
• To ensure the use of the golf tee time system in accordance with company policy to ensure maximum sales and product awareness.
• To encourage golfers to use the on and off course food and beverage facilities prior to, during, and on completion of the rounds.
• To be fully conversant with all the terms of membership, policies and procedures together with the cost structures and any particular arrangements afforded to some members.
• To seek to attract new members whilst making every effort to maintain existing membership levels.
• To maintain the standards of presentation and cleanliness of the golf shop at all times.
• To ensure all cash received is accounted for and is kept secure at all times.
• To personally adhere to the company standards of dress code and behaviour at all times and as indicated in the policy manuals.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• Minimum 1 year of experience in golf operations or luxury guest‑facing hospitality
• Exceptional guest service skills, with the ability to engage confidently and professionally with high‑expectation guests
• Strong understanding of golf etiquette and the luxury guest journey
• Experience using tee‑sheet or booking systems, with high accuracy and attention to detail
• Impeccable personal presentation, reflecting 5‑star brand standards
• Proactive sales and service mindset, with the confidence to promote memberships, retail items, and F&B offerings

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people