Kitchen Porter Supervisor

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To lead and support the Steward (kitchen porter) team, ensuring all back-of-house areas are maintained to the highest standards of cleanliness, safety, and organisation. The Senior Steward acts as the first point of contact for kitchen porters, delegating tasks, monitoring performance, and supporting management in delivering smooth operations.

Job Description

• Lead by example, working alongside the porter team during shifts
• Delegate daily duties and ensure tasks are completed to the required standard
• Provide guidance, coaching, and on‑the‑job training to new and existing porters
• Conduct pre‑shift briefings when required and maintain clear communication
• Monitor porter performance and report any concerns to management
• Comply with all Health and Safety at Work regulations, including COSHH and Manual Handling, and attend all required training sessions
• Maintain consistently high standards of personal hygiene and grooming
• Assist in preparing and distributing operating equipment for functions, inventories, and other requirements
• Oversee cleaning and dishwashing operations during service
• Ensure all back‑of‑house areas (dish wash, pot wash, bin areas, stores, locker rooms, corridors, event spaces) remain clean, safe, and well‑organised
• Support stock rotation (FIFO), chemical checks, and delivery storage
• Ensure waste segregation and recycling standards are followed
• Step in to cover porter tasks during staff shortages or peak service times
• Ensure porters follow COSHH guidelines and use chemicals correctly
• Check PPE usage and report any shortages or damaged items
• Monitor compliance with hygiene, food safety, and fire safety standards
• Report hazards, accidents, or equipment faults immediately to managers
• Ensure daily and weekly cleaning checklists are completed, signed off, and properly filed

Qualifications

• 1-3 years’ experience in the Hospitality Industry
• Intermediate communication skills, both written & verbal.
• Intermediate computer skills, include Microsoft Office, and mobile App basic usage.
• Able to work well under pressure in fast-paced and changing environment
• Proven organizational skills, work well on their own, able to set and meet deadlines with quality results.
• Willing to work on rotating shifts including weekends and public holidays
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people