Lobby Ambassador Intern

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! 

Job Description

What you’ll do

We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby, delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions.

You will:

• Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression.
• Maintain a visible and engaging presence in the lobby, acting as a brand ambassador.
• Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required.
• Provide accurate information about hotel facilities, services, events, and local attractions.
• Anticipate guest needs and personalize their experience by recognizing preferences and requests.
• Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution.
• Assist with check-in/check-out flow by supporting the Front Office team during busy periods.
• Monitor public areas to ensure cleanliness, organization, and guest comfort at all times.
• Stay informed about daily events, hotel activities, and local recommendations.
• Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests.
• Proactively engage with guests to enhance their overall experience and promote hotel services.

Qualifications

What we are looking for...

• You’re studying a bachelor’s or master’s degree in hospitality or a related field.
• You have the possibility to sign an agreement with your school for a period of preferably 6 months.
• You have proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook.
• Ability to multitask, work in a fast-paced environment, and maintain high-level attention to detail.
• Excellent verbal communication skills. Fluent in Spanish and English; additional languages highly valuable.
• Proactive, positive, energetic, empathetic team player with a passion for hospitality.
• Previous customer service experience or interest in upscale/luxury hotels is a plus.
• You make people feel good – your team, guests, and colleagues alike – and make a positive impact.
• You understand and embrace SLS brand values, learn quickly, and adapt to our unique culture.
• You are humble, open to ideas, leave your ego at the door, and help get things done.
• You’re up for doing things differently, trying (almost) everything once, and joining a team that works hard, supports each other, and has fun.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.