Spa Assistant Manager

Company Description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job Description

We are hiring for a Spa Assistant Manager to support the Recreation & Spa Manager and the Director of Spa & Wellness in delivering an exceptional, world-class wellness experience at Faena The Red Sea. This role plays a key part in overseeing daily spa operations, leading and developing the team, and ensuring that high-quality, professional spa treatments are consistently delivered in a relaxing, compliant, and commercially successful environment. The Spa Assistant Manager leads by example, steps in for management when required, and actively contributes to guest satisfaction, operational excellence, and revenue growth.

Key Responsibilities

• Support the Recreation & Spa Manager and Director of Spa & Wellness in the daily management of the Spa and Wellness operation.
• Ensure consistently high standards of professional spa treatments in line with 5-star Forbes luxury and Faena service standards.
• Lead with a hands-on management approach, motivating, coaching, and supervising spa therapists and spa reception team members.
• Oversee daily spa operations including opening and closing procedures, cleanliness, equipment maintenance, and adherence to Conduct Operating Procedures (COPs).
• Recruit, train, schedule, evaluate, and support the development of spa team members.
• Ensure an exceptional guest experience by overseeing reservations, check-in and check-out processes, and personalized service delivery.
• Handle guest inquiries and complaints with discretion, professionalism, and a solution-oriented mindset.
• Step in for the Recreations & Spa Manager when required, ensuring continuity of leadership and service standards.
• Drive spa revenue through effective promotion, upselling of treatments, packages, and retail products.
• Monitor sales performance, support marketing initiatives, and contribute to revenue growth strategies.
• Manage inventory, stock control, and cost-effective use of spa supplies and products.
• Assist with budgeting, financial tracking, and preparation of operational and performance reports.
• Ensure full compliance with health, safety, hygiene, HACCP, SMS, and company policies.
• Conduct and support regular Public Health and operational inspections.
• Maintain full knowledge of spa services, wellness offerings, and facilities to provide expert recommendations.
• Maintain accurate guest profiles and treatment preferences, ensuring personalization and continuity of service.
• Ensure all spa areas are maintained to the highest standards of cleanliness, safety, and presentation.
• Provide spa treatments when required to support operational needs.
• Support continuous training, development, and engagement of the spa team.
• Perform additional duties as assigned to support the success of the Spa and Wellness operation.

Qualifications

• Minimum 6 years’ experience in a luxury spa, wellness, or hospitality environment.
• At least 3 years’ experience in a supervisory or assistant management role.
• Proven knowledge of spa treatments, wellness operations, and luxury guest service standards.
• Strong leadership, communication, and problem-solving skills.
• Experience in training, coaching, and motivating spa teams.
• Confident in driving revenue through service promotion and upselling.
• Competent with spa management systems and basic computer applications; Book4Time experience is an advantage.
• Professional, service-driven, and hands-on leadership style with strong attention to detail.
• Solid understanding of health, safety, hygiene, and compliance standards within spa operations.

Additional Information