Reservation Agent

Descripción de la empresa

SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by verdant hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort enjoys a unique setting. The resort has recaptured the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, transforming it into an idyllic place where families and friends celebrate life, enjoy serenity together, and embrace a healthy and contemporary lifestyle.

It is the preferred destination on the Costa del Sol for golf lovers, boasting a privileged location surrounded by some of the seven best golf courses in Europe. It features 152 rooms and 36 suites, along with exceptional facilities including three outdoor swimming pools, private gardens, a Kids' Club, a 3,500 m² spa and fitness center, and bright event spaces with stunning views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.

Descripción del empleo

• Handle incoming reservation inquiries via phone, email, and online booking platforms
• Provide detailed information about room types, rates, packages, and resort amenities
• Process reservations accurately and efficiently using our reservation management system
• Upsell room upgrades and additional services to maximize revenue
• Assist guests with modifying or canceling reservations as needed
• Collaborate with other departments to ensure guest requests and special requirements are met
• Maintain up-to-date knowledge of promotions, events, and local attractions
• Resolve guest concerns and complaints in a timely and professional manner
• Generate reports and maintain reservation records as required
• Support the front desk team during peak times or as needed

Requisitos

• Excellent verbal and written communication skills in both Spanish and English (additional languages are a plus)
• Proficiency in reservation management systems and basic computer skills (MS Office)
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Exceptional problem-solving skills and a customer-centric mindset
• Previous experience in hospitality or customer service (1-2 years preferred)
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality, Tourism, or related field (preferred)
• Flexibility to work various shifts, including weekends and holidays
• Ability to remain calm and professional under pressure
• Enthusiasm for delivering exceptional guest experiences

Información adicional

• Attractive incentive plan.

• Significant discounts on hotel services.

• Discounts at Accor group hotels and partner companies.