Barback, The Savoy Hotel

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Description

Job Title: Barback

Department: Food & Beverage, Bars

Inspired & Supported by: Bar Manager

Salary: £36,727 (including service charge)

Your purpose will be: The Bar-Back will provide prompt, courteous and efficient food and beverage service in a luxury 5-star brand inspired hotel bar/lounge where attention to detail is key

You will be accountable for:

• Carry out specific tasks for Bar Back to ensure smooth running of the bar.
• To attend to all guest requests, being constantly aware of anticipating guest’s needs and to remain in the restaurant at all times during service.
• To produce drinks orders accurately and in timely fashion meeting service essentials timings.
• Help to ensure the smooth running of all guests requirements and needs on each table.
• To provide assistance to in all areas of the restaurants
• To attend to all guest requests, being constantly aware of anticipating guests’ needs and to remain in the restaurant at all times during service.
• To effectively manage your time and productivity whilst at work.
• To ensure a clean stocked bar for a smooth running of the bar areas.
• To ensure a clean fridges for a smooth running service.
• To prepare appropriate mise-en-place, glasses, garnishes.
• To clean and vacuum in and around the restaurant areas as required and directed by the manager on duty.
• To keep a high Standard of personal hygiene and appearance.
• To approach the guest in the correct manner as laid out by Fairmont Standards.
• To use the guests name whenever possible, in accordance with Fairmont Standards.
• To have full knowledge of the food and drinks menu, to be able to explain and recommend and sell dishes to our guest.
• To follow and complete any instructions given to you by your Managers.
• To attend briefings and departmental meetings.
• To speak English at all times within the Savoy Hotel.
• To have good Micros skills and follow correctly the Micros billing system.

Qualifications

What you will need to do this role:

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Annual optician reimbursements for eye tests and glasses
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme