Front Office Supervisor
About this role
Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
- Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
- Ensure exceptional guest experiences by implementing and maintaining high service standards
- Coordinate with other departments to address guest needs and resolve issues promptly
- Manage and train front office staff, identifying areas for improvement and implementing action plans
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Handle VIP guests and special requests with utmost care and attention to detail
- Manage room allocations and group arrivals to ensure smooth check-in processes
- Oversee the preparation and distribution of daily reports and guest information
- Implement and maintain standard operating procedures for the front office
- Assist in budgeting and financial management, including upselling initiatives
- Ensure compliance with safety and security protocols
- Participate in emergency response and first aid situations as needed
Qualifications
- Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry
- Bachelor's degree or diploma in Hospitality Management is preferred
- Excellent verbal and written communication skills in English; additional languages are a plus
- Strong interpersonal and leadership skills with the ability to motivate and develop team members
- Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Front Office Supervisor position at accorhotel?
The salary for this Front Office Supervisor role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Supervisor position at accorhotel located?
This Front Office Supervisor role at accorhotel is based in Kepulauan Riau, Lagoi, Lagoi, Kepulauan Riau, Indonesia, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Supervisor role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office Supervisor role at accorhotel.
How do I apply for the Front Office Supervisor position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Supervisor job at accorhotel posted?
This Front Office Supervisor position at accorhotel was posted on Apr 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Supervisor
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.