Duty Manager

accorhotel
Apply Now ↗
📍 Bangkok📍 Bangkok, Bangkok, Thailand📍 thFull time

About this role

Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Job Description

  • Liaise with all departments to ensure smooth and coordinated operations.

  • Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.

  • Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.

  • Ensure efficient and professional check-in and check-out experiences.

  • Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.

  • Supervise and support the Front Office team; conduct daily briefings and monitor service standards.

  • Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.

  • Manage full-house situations and coordinate guest relocations when necessary.

  • Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.

  • Log and report all security incidents and emergencies; ensure safety procedures are followed.

  • Conduct Night Audit processes and ensure compliance with hotel standards.

  • Communicate key operational updates and guest feedback to the Rooms Division Manager.

  • Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.

Qualifications

  • Previous Duty Manager experience, preferably within a hotel environment.

  • Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.

  • Confident and proactive problem-solver with strong conflict resolution abilities.

  • Excellent time management and multitasking skills in a fast-paced service environment.

  • High attention to detail with a genuine commitment to delivering 5-star service.

  • Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.

Additional Information

  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Develop your talent through Accor’s learning programs.
  • Opportunity to grow within your property and across the world!

Frequently Asked Questions

Is the salary disclosed for the Duty Manager position at accorhotel?
The salary for this Duty Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at accorhotel located?
This Duty Manager role at accorhotel is based in Bangkok, Bangkok, Bangkok, Thailand, th. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role at accorhotel.
How do I apply for the Duty Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Duty Manager job at accorhotel posted?
This Duty Manager position at accorhotel was posted on Apr 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
accorhotel
Apply for this role ↗

You'll be redirected to accorhotel's official application page on SmartRecruiters.