Senior Group Sales Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

What you will be doing:

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Consistently deliver professional, friendly, and engaging service to both internal and external clients.
• Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.
• Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
• Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.
• Establish parameters, quote and negotiate rates within established guidelines, and confirm group bookings through executed written contracts.
• Maintain detailed account, contact, and activity records using Opera Cloud Sales System and other relevant platforms.
• Travel to target markets for client meetings, sales calls, tradeshows, promotional events, and conferences as required.
• Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
• Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.
• Organize and host site inspections, FAM trips, and other client engagement events to promote the hotel and its offerings.
• Strengthen partnerships with GSOs and key accounts to maximize revenue opportunities.
• Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved
• Develop and present weekly, monthly, quarterly, and annual sales reports as required.
• Mentor and support junior sales team members to drive performance and development.
• Act as a collaborative team player, supporting other group colleagues and ensuring seamless coverage during team members’ travel or time off
• Uphold all departmental policies, procedures, and safety standards.
• Balance operational, administrative, and client needs effectively.
• Perform other job-related duties as assigned

Qualifications

• Minimum of three years of sales experience
• Bachelor’s degree preferred
• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
• Excellent verbal and written communication skills and strong attention to detail
• Excellent time management skills
• Keep abreast of industry trends and share information with all staff
• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
• Superior problem-solving/strategizing skills
• Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and Opera Cloud/ Sales
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Physical Aspects of Position (include, but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramp

Additional Information

Salary Range: $92,000.00 to $120,000.00 USD Gross annually

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D