Reservations Team Leader (Vietnamese Local)

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

The Reservations Team Leader supports the Reservations Supervisor in coordinating the daily activities of the reservations team. The role ensures accurate reservation processing, timely responses to guest inquiries, and adherence to Rixos service standards.

The Team Leader acts as the first operational support level for reservation agents and helps maintain service quality and operational consistency.

• Support the Reservations Supervisor in managing daily reservations activities.
• Ensure reservations are entered accurately with correct rates, guest details, and payment information.
• Respond to reservation inquiries via phone, email, and online channels in a timely and professional manner.
• Monitor reservations queues and ensure all requests are processed within required timelines.
• Assist reservation agents with complex bookings or guest requests.
• Provide on-the-job guidance to team members to ensure service standards are maintained.
• Support training sessions and knowledge sharing within the reservations team.
• Review reservations for accuracy and completeness.
• Ensure VIP bookings and special requests are communicated to relevant departments.
• Maintain high standards of professionalism when interacting with guests and partners.

Qualifications

• Minimum 1–2 years experience in hotel reservations
• Experience in a 5-star hotel preferred
• Hospitality diploma or relevant qualification
• Excellent English communication skills
• Familiarity with reservation systems and booking platforms

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.