Guest Service Agent

Company Description

Guest Service Agent (Part Time) – Front Office, Reservations

Hotel Morris Sydney – Handwritten Collection

Company Description

Discover Hotel Morris in the Historic Heart of Haymarket. Originally opening its doors in 1929, Hotel Morris has been lovingly restored into an 82‑room boutique hotel with an intimate wine bar, Bar Morris, at its heart. We blend old‑world charm with new‑world hospitality — warm, personal, and always delivered with a touch of character.

Set in the vibrant energy of Thai Town, we’re a small, passionate team that takes pride in creating thoughtful, memorable moments for every guest who walks through our doors.

Who We Are

When you join Hotel Morris, you’re not just part of a team — you’re part of the family. We champion individuality, curiosity, and genuine connection. As part of Accor, you’ll also enjoy global benefits, career pathways, and the support of one of the world’s leading hospitality groups.

Our goal is simple: To deliver warm, effortless hospitality with personality, charm, and great banter.

About the Role

We’re looking for a Part‑Time Guest Service Agent who thrives on variety and isn’t afraid to jump between Front Office, Reservations, and Food & Beverage service. This is a fantastic opportunity for someone who wants to broaden their skillset and step confidently into a Duty Manager role in the coming months.

You’ll be the welcoming face of the hotel, the calm voice behind the reservations inbox, and the friendly presence supporting our Bar Morris team during service. No two days look the same — and that’s exactly what makes this role special.

What You’ll Be Doing

• Delivering warm, personalised service from check‑in to check‑out

• Managing the reservations inbox, virtual payments, chargebacks, and guest correspondence

• Handling guest requests across multiple channels with accuracy and care

• Supporting F&B operations during busy periods (service, running food, clearing tables, guest engagement)

• Maintaining smooth daily operations across Front Office and Bar Morris

• Assisting with financial transactions and end‑of‑day procedures

• Handling guest feedback and resolving issues with empathy and professionalism

• Upholding brand standards and contributing to a positive team culture

• Attending scheduled meetings and supporting the leadership team as required

Who This Role Suits

This is an ideal role for someone who:

• Has experience in Front Office or Reservations, ideally within Accor

• Is confident using Opera PMS (Cloud preferred)

• Enjoys variety and isn’t afraid to jump between departments

• Has strong communication skills and a guest‑first mindset

• Thrives in a small, close‑knit team environment

• Wants to grow into a Duty Manager role in the near future

• Can work a flexible roster, including weekends and public holidays

• Holds a valid RSA

If you love hospitality, enjoy being hands‑on, and want a role that genuinely develops your leadership capability, this is your moment.

Why Join Hotel Morris & Accor?

• Global Accor Heartist benefits, including discounted accommodation worldwide

• 30% off at participating Accor restaurants and bars

• Access to Accor’s Learning & Development programs

• Genuine career pathways — including Duty Manager progression

• Wellbeing and employee assistance programs

• A supportive, inclusive, and fun team culture

You’re Morris’ Future

We invite you to:

• Bring your experience to the table

• Be you, be passionate, and have fun

• Offer thoughtful hospitality

• Be curious about others

If you’re ready to grow, learn, and be part of a hotel with real heart, we’d love to hear from you.

Job Description

Qualifications

Additional Information