Guest Services Officer
About this role
Company Description
We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances. We represent the renowned French living and Sofitel hospitality in Singapore.
Job Description
- Meets and greets all guests on arrival.
- Welcome guests upon arrival and check-in according to established standard operating procedures.
- Provide information pertaining to the guest’s stay.
- Provide courteous and efficient service and if possible, try to comply with each and every guest request.
- Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
- To be fully familiar with Front Office Policies & Procedures.
- Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
Qualifications
- Ability to deal with the public in a professional and courteous manner.
- Ability to handle conflict situations in a professional manner.
- Strong interpersonal skills and the ability to work well in teams.
- Able to create positive and effective working relationships with both guests and team members.
- Excellent communication skills with the passion to serve.
- Good command of English language.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Services Officer position at accorhotel?
The salary for this Guest Services Officer role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Services Officer position at accorhotel located?
This Guest Services Officer role at accorhotel is based in Singapore, Singapore, , Singapore, sg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Services Officer role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Services Officer role at accorhotel.
How do I apply for the Guest Services Officer position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Services Officer job at accorhotel posted?
This Guest Services Officer position at accorhotel was posted on Apr 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Services Officer
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.