Reservation Agent

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Be responsible for maintaining a complete and up-to-date reservations filing system.
• Promotes room sales through phone contacts. 
• Maintains good relation with business services especially local travel agents.
• Answers, confirms and processes all requests for reservations according to the established procedures.
• Attends enquiries and obtain the correct and necessary information regarding the exact details of the reservations made, noting down any special requests.
• Prepares and file all processed reservation forms accordingly.
• Assists the Front Office in advance blocking of rooms on special requests.
• Makes sure the cleanliness and maintenance of own work area/ equipment.
• Checks and verifies reservations for the day’s arrival before printing out the expected arrival list.
• Assist the Assistant Reservations Manager/ Reservations Manager in the maintaining proper filing and recording of all correspondence pertaining to contracts established by the Sales & Marketing Department with commercial companies, travel agents and others.
• Has knowledge of handling the Front Office Opera System’s operation and to maintain the computer discipline at all times.
• Assists the Assistant Reservations Manager/ Reservations Manager or the Front Office Manager in maintaining low operating costs and achieving maximum sales and profitability in Reservations Department.
• Maintains close liaison with other operating departments.
• Performs any other job-related duties assigned to him or her by the Assistant Reservations Manager/Reservations Manager.
• Sells rooms and facilities in a manner designed to maximise revenues and occupancy while guaranteeing reservation when necessary.
• Responsible for the assignment of all room types, applicable rate and for the fulfilment of all guests’ request.
• Ensure that all daily transactions are keyed and updated into the computer.
• Endeavour to make as many enquiries into reservations by competent selling.
• Completes all Reservations Forms for all reservations.
• Record reservations, amendments and cancellations accurately on the Reservation Charts.
• Ensures that confidential information such as occupancy, room revenue, room rate, etc. are not divulged to any parties without management approval.
• Attends to all replies for letters and faxes with regards to room reservations within 24 hours.
• Keeps all correspondence for future and past reservations and filled them correctly.
• Accurately maintains the Front Office Guest History System.
• Prepares for the Front Desk the details and correspondence for the next day arrivals and to attend to all Reservation enquiries at the Front Desk.
• Maintains no-show and cancellation charge.
• Ensures friendly and courteous behaviour at all times.
• Has a complete understanding of and adhere to the Hotel’s policies and procedures.
• Handles telephone calls in a good manner, using proper telephone etiquette.
• Reports to the Assistant Reservations Manager/ Reservations Manager and the Management on relevant guest’s complaints.
• Checks regularly all documents and correspondence related to bookings in the near future in order to detect double bookings, non-guaranteed bookings, wrong filing.
• Ensures all Reservations’ documents are filed in a systematic manner.
• Aware of the current Hotel’s events, facilities and services available to the Hotel’s guests and attend to the guest request for information.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred
• Minimum 1–2 years’ experience in hotel reservations or front office operations
• Experience in luxury or international hotel brands is an advantage

Additional Information

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.