Front Office Team Leader

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

As Front Office Team Leader, you’ll be the go-to person ensuring smooth daily operations at reception while leading the team to deliver warm, professional, and memorable service.

Your day-to-day will include:

• Preparing for daily arrivals, including room allocations, amenities, VIPs, and special guest requests

• Managing smooth and efficient check-ins and check-outs

• Ensuring accurate guest data is recorded in the system

• Overseeing cashiering duties, foreign exchange transactions, night audit tasks, and departure settlements

• Handling walk-in and phone reservations when the reservations team is unavailable

• Responding promptly and professionally to guest requests, inquiries, and complaints

• Coordinating with other departments to resolve issues quickly and effectively

• Issuing and controlling guest room key cards to maintain security

• Managing guest messages and information flow

• Supporting the other departments when required

• Reviewing paymaster accounts and reporting feedback to the Front Office Manager

• Reviewing logbooks, following up on pending items, and identifying daily priorities

• Monitoring hotel occupancy, groups, functions, and VIP movements

• Ensuring daily reception reports and documents are completed and filed accurately

Qualifications

• Previous experience in Front Office operations within a luxury or upscale hotel

• Leadership skills with a hands-on, team-first mindset

• Strong communication skills and a genuine passion for guest service

• Confidence handling cash, systems, and operational processes

• Calm, solution-focused approach to guest concerns

• Flexibility to support different shifts and operational needs

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.