Assistant Guest Services Manager

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Assistant Guest Services Manager

Providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as our Assistant Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

Salary Range: $66,000 - $69,000 gross annually, depending on education and experience

Job Duties Include:

• Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper areas
• Conduct regularly scheduled departmental meetings
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Support colleague engagement initiatives
• Train and onboard all new colleagues to the department

Qualifications

• Class 5 BC Drivers License (required)
• Class 4 BC Drivers License (an asset)
• Previous leadership experience in a similar role required
• Previous PMS experience required

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com.

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