Safety & Security Officer

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

We are seeking a professional Security Officer to join our team in Sepang, Malaysia. This full-time position involves working various shifts, including mornings, evenings, overnight hours, and weekends to ensure the safety and security of our premises, personnel, and assets. As a Security Officer, you will play a vital role in maintaining a secure environment while delivering exceptional customer service and demonstrating strong analytical and decision-making capabilities.

• Control access to the facility by verifying identification and issuing visitor badges in a professional and courteous manner
• Monitor surveillance equipment and alarm systems, responding promptly and decisively to any alerts or security concerns
• Conduct regular and thorough security checks of buildings, grounds, parking areas, and other designated locations
• Write detailed and accurate incident reports and maintain comprehensive logs of all security-related activities
• Assist in emergency situations, including coordinating with local law enforcement and emergency services when necessary
• Enforce company policies and procedures consistently to maintain a safe and secure environment for all personnel and guests
• Provide excellent customer service while maintaining a professional demeanor and approachable attitude
• Patrol public areas to detect potential fires, unsafe conditions, and missing or inoperative safety equipment
• Obtain assistance for accident victims and prepare thorough accident reports
• Conduct bag checks and security screenings at designated entry and exit points as required
• Respond promptly to reports of suspicious behavior or security threats with appropriate judgment and discretion
• Assist management in addressing the special security needs of high-profile guests or sensitive situations
• Receive, process, and deliver lost and found items and packages with care and attention to detail
• Comply with all legal regulations pertaining to security and law enforcement while respecting confidentiality requirements
• Undertake additional duties and responsibilities as requested by management to support team objectives and maintain facility security

Qualifications

Required Skills and Competencies:

• Strong observation and analytical skills with the ability to identify potential security risks and threats
• Good verbal and written communication skills in English
• Proficiency in using security equipment, including surveillance systems, access control devices, and two-way radios
• Basic computer skills for report writing, data entry, and communication
• Ability to work independently while exercising sound judgment in high-pressure situations
• Problem-solving skills with the ability to handle concrete variables and adapt to changing circumstances
• Ability to interpret and follow instructions provided in written, oral, diagram, or schedule formats
• Strong organizational and time management skills
• Professional demeanor with a customer-focused approach
• Ability to remain calm, composed, and resilient in challenging situations

Required Experience:

• Previous security experience in a corporate, hospitality, or similar professional environment
• Demonstrated experience with access control systems and surveillance monitoring

Preferred Qualifications:

• Previous exposure to hospitality or corporate security operations
• First Aid and CPR certification
• Experience with incident management and emergency response procedures
• Knowledge of conflict de-escalation techniques
• Experience working in a diverse, multicultural environment

Physical Requirements:

• Ability to stand and walk for extended periods during shifts
• Flexibility to work various shifts, including nights, weekends, and holidays

Additional Information

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

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