Guest Experience Manager
About this role
Company Description
Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.
Job Description
- Develop, implement, and oversee guest satisfaction and loyalty programs.
- Represent management to guests, building trust and intervening at key moments of the customer journey.
- Drive innovation and continuous improvement to ensure memorable guest experiences.
- Monitor customer feedback, anticipate needs, and implement corrective action plans.
- Coordinate with operational services to guarantee smooth guest stays.
- Lead daily team briefings and interact positively with other departments.
Qualifications
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Knowledge of hotel operations and PMS systems.
- Leadership and team management experience.
- Fluency in multiple languages is a plus.
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Manager position at accorhotel?
The salary for this Guest Experience Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Manager position at accorhotel located?
This Guest Experience Manager role at accorhotel is based in Bangkok, Bangkok, Bangkok, Thailand, th. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Experience Manager role at accorhotel.
How do I apply for the Guest Experience Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Experience Manager job at accorhotel posted?
This Guest Experience Manager position at accorhotel was posted on Mar 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.