Customer Specialist
About this role
About Us
Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders.
We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement. At Buildsafe, we value strong relationships, operational excellence, and a hands-on culture where we tackle challenges together.
About the Role
As a BuildCam Customer Specialist, you will be the central point of contact for builders, supervisors, and construction managers, delivering an exceptional customer experience through onboarding, account administration, reporting, after-sales support, and ongoing customer engagement.
Reporting to the National Sales Manager and working closely with the General Manager and operational teams, you will help ensure customers receive a seamless, professional, and responsive experience from initial setup through to ongoing service delivery.
Day-to-day responsibilities will include:
- Managing customer enquiries and providing timely, professional support
- Supporting customer onboarding and ensuring a smooth transition into BuildCam services
- Building and maintaining strong relationships with customers and key stakeholders
- Maintaining accurate customer records and activity within our CRM system
- Preparing customer reports and assisting with data analysis and administration
- Supporting account administration, documentation, and customer communications
- Assisting the sales team with proposals, quotations, and customer follow-up activities
- Providing after-sales support and helping resolve customer issues and service requests
- Identifying opportunities to improve customer experience, processes, and service delivery
About You
The successful candidate will bring:
- 3+ years' experience in customer experience, customer success, account support, sales administration
- Experience managing customer enquiries and building strong client relationships
- Exposure to construction, building, trade, or service-based industries (highly desirable)
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Excellent attention to detail and accuracy across administration, reporting, and documentation
- Confidence using CRM platforms (HubSpot or similar), Outlook, Excel, and cloud-based business systems
- Strong verbal and written communication skills
- A proactive, solutions-focused approach with a genuine passion for customer service
- A desire to continuously improve processes and customer outcomes
- Emerging leadership qualities and a desire to positively influence team performance and customer outcomes
What’s On Offer:
- Permanent full-time role based at our Arundel office
- Monday to Friday daytime hours, weekly pay
- Join a rapidly growing technology division backed by a national, established brand
- Small, supportive team environment
- Monthly team lunches
- Employee Assistance Program
- Uniforms provided
- Annual performance reviews to support your growth, recognition, and career progression
- Access to discounted gym membership through Fitness Passport
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You'll be redirected to buildsafe's official application page on bamboohr.