Wellness Curator - Raffles The Red Sea

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travellers.

Job Description

Key Responsibilities

Operational Supervision & Quality Assurance:

• Ensure all wellness spaces, treatment rooms, and guest touchpoints are prepared, pristine, and aligned with Raffles standards prior to guest arrival.

• Coordinate the seamless execution of wellness itineraries, spa appointments, and recreational experiences.

• Monitor readiness of wellness amenities, equipment, and products to ensure consistent quality and presentation.

• Support the Spa & Wellness team in maintaining operational flow and service efficiency.

Guest Experience & Service Excellence:

• Act as the primary point of contact for guests’ wellness journeys, curating personalized and meaningful experiences.

• Anticipate guest needs and preferences to deliver bespoke, intuitive, and emotionally engaging service.

• Conduct wellness consultations to recommend appropriate treatments, fitness activities, and lifestyle experiences.

• Coordinate in-room wellness experiences, including bath rituals, recovery setups, and relaxation amenities.

• Ensure every guest interaction reflects refinement, discretion, and attention to detail synonymous with Raffles.

• Support service recovery by addressing concerns promptly with grace and professionalism.

Team Leadership & Development:

• Collaborate closely with spa therapists, fitness trainers, and recreation team members to ensure aligned service delivery.

• Share guest insights and preferences with the team to enhance personalization and consistency.

• Participate in daily briefings to stay informed on VIP arrivals, guest profiles, and operational priorities.

• Support a culture of excellence, collaboration, and continuous improvement.

Coordination & Communication:

• Liaise with Butler Service, Front Office, Guest Relations, Housekeeping, and F&B to deliver integrated guest experiences.

• Coordinate wellness journeys across departments, ensuring seamless transitions and timing.

• Communicate guest preferences, special requests, and feedback accurately and promptly.

• Assist in organizing wellness events, private sessions, and bespoke guest experiences.

Commercial & Financial Performance:

• Promote and recommend spa treatments, wellness programs, and retail products aligned with guest needs.

• Support revenue generation through personalized upselling and cross-selling.

• Ensure accurate recording of guest bookings and services.

• Contribute to achieving departmental revenue and guest satisfaction targets.

Standards, Safety & Compliance:

• Uphold Raffles grooming, hygiene, and presentation standards at all times.

• Ensure compliance with health, safety, and privacy regulations.

• Maintain strict confidentiality regarding guest information and preferences.

• Support sustainability initiatives and wellness practices aligned with brand values.

Qualifications

Qualifications & Experience:

• Minimum 2–3 years of experience in luxury hospitality, spa, wellness, or butler service.

• Experience in a guest-facing, personalized service role is essential.

• Certification or training in wellness, spa therapies, fitness, or holistic practices is an advantage.

• Pre-opening experience is a plus.

Skills & Competencies:

• Exceptional interpersonal and communication skills.

• Strong ability to anticipate guest needs and deliver intuitive, personalized service.

• Knowledge of wellness concepts, treatments, and lifestyle practices.

• Strong coordination and organizational skills.

• Ability to work collaboratively across departments.

• High attention to detail and service quality.

Personal Attributes:

• Naturally warm, engaging, and guest-focused personality.

• Passion for wellness, luxury experiences, and storytelling.

• Discreet, trustworthy, and emotionally intelligent.

• Calm, composed, and adaptable in a dynamic environment.

• Strong sense of ownership and pride in delivering exceptional service.

Additional Information

• Strong understanding of Raffles service culture and emotional luxury philosophy.

• Ability to curate holistic, culturally relevant wellness experiences aligned with the Red Sea destination.

• A proactive and anticipatory approach to guest service, ensuring every moment is meaningful and memorable.

• Impeccable grooming and personal presentation aligned with ultra-luxury standards.

• Flexibility to work shifts, including weekends and public holidays.