Guest Relations Supervisor

Company Description

Join Swissôtel Living Bodrum(Gündoğan), a proud member of the Accor network, a global hospitality group bringing together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations worldwide.

Here, we believe in you and in what you bring to the table. We offer real opportunities for development and advancement within a strong international ecosystem. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in a world where life beats faster.

Job Description

We are seeking a Guest Relations Supervisor to join our hospitality team in Bodrum, Türkiye. In this supervisory role, you will oversee guest relations operations and lead a team dedicated to delivering exceptional customer experiences. This position requires a professional, empathetic leader who can motivate their team while maintaining a strong focus on guest satisfaction and organizational excellence.

• Supervise and mentor guest relations staff, providing coaching, performance feedback, and professional development opportunities
• Manage guest inquiries, complaints, and special requests with professionalism and empathy, ensuring prompt and satisfactory resolutions
• Develop and implement guest relations policies and procedures that enhance the overall guest experience
• Monitor team performance metrics and conduct regular performance reviews to maintain service quality standards
• Coordinate with other departments to address guest needs and ensure seamless service delivery across the organization
• Train team members on customer service best practices, conflict resolution techniques, and cultural sensitivity
• Customize guest experiences based on individual preferences to foster loyalty and positive reviews
• Ensure compliance with hospitality standards and organizational policies at all times

Qualifications

• Minimum 3 years of experience in guest relations, customer service, or hospitality management
• Proven supervisory or team leadership experience managing staff in a customer-facing environment
• Excellent interpersonal, communication, and motivational skills with ability to lead and inspire teams
• Strong conflict resolution and problem-solving abilities with composure under pressure
• Proficiency in hospitality management systems and software
• Organizational skills with ability to manage multiple priorities simultaneously
• Multilingual capabilities (English required)
• Cultural awareness and knowledge of hospitality industry standards and best practices

Additional Information

• Be part of Accor, a world-leading hospitality group
• Global career development opportunities within Accor
• Employee benefits including worldwide discounts