Front Office Assistant

accorhotel
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📍 Federal Territory of Kuala Lumpur📍 Kuala Lumpur📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia📍 myFull time

About this role

Company Description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Job Description

  1.   To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
  2.  To assist hotel guest efficiently, courteously and professionally at all times.
  3.  To perform all Guest Service Tasks described under:
  • Concierge
  • Cashier
  •  Telephone Operator
     

Qualifications

We are seeking an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will have:

  • Relevant experience in front office and customer service management.
  • Exceptional communication and issue resolution skills.
  • Ability to identify areas for improvement in front office operations and standard development.
  • Capability to represent the department at meetings.
  • Customer service drive with outstanding communication and active listening skills.
  • Proven problem-solving and multitasking abilities.
  • Excellent leadership skills with the ability to motivate a high-performing team.
  • Strong sense of responsibility and professional presentation.
  • Fluent English, both written and spoken.

 

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Front Office Assistant position at accorhotel?
The salary for this Front Office Assistant role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Assistant position at accorhotel located?
This Front Office Assistant role at accorhotel is based in Federal Territory of Kuala Lumpur, Kuala Lumpur, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, my. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Assistant role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office Assistant role at accorhotel.
How do I apply for the Front Office Assistant position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Assistant job at accorhotel posted?
This Front Office Assistant position at accorhotel was posted on Mar 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Assistant
accorhotel
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