Assistant Manager

accorhotel
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📍 Mascot📍 Mascot, NSW, Australia📍 NSW📍 auFull time

About this role

Company Description

Ibis Sydney Airport is looking for an Assistant Manager to join this ever thriving and exciting environment. Ibis Sydney Airport is 3.5* Hotel with 200 Rooms right in the Sydney Airport precinct and close to the domestic terminal. At Ibis Sydney Airport, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!

 

Job Description

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

  • Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
  • Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
  • Review and implement Procedures
  • Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
  • Supervise shift handover procedures.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Qualifications

  • Experience in an Assistant Manager role or similar role.
  • Excellent customer service skills and enjoy creating memorable moments for guests
  • Able to thrive in a dynamic and fast paced environment
  • Strong analytical and problem-solving skills
  • Strong operational leadership with a business mindset
  • Experience in Opera PMS/Opera Cloud desirable

Additional Information

What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. 

Frequently Asked Questions

Is the salary disclosed for the Assistant Manager position at accorhotel?
The salary for this Assistant Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager position at accorhotel located?
This Assistant Manager role at accorhotel is based in Mascot, Mascot, NSW, Australia, NSW, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Manager role at accorhotel.
How do I apply for the Assistant Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Assistant Manager job at accorhotel posted?
This Assistant Manager position at accorhotel was posted on Mar 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager
accorhotel
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