Tamayyaz– Front Office Agent – Saudis Only

accorhotel
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📍 Riyadh📍 Riyadh Province📍 Riyadh, Riyadh Province, Saudi Arabia📍 saFull time

About this role

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”
 

 

Job Description

Position Summary

The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

  • Greet and welcome guests in a professional and friendly manner.

  • Perform check-in and check-out procedures efficiently.

  • Handle reservations, modifications, and cancellations accurately.

  • Answer phone calls and respond to guest inquiries professionally.

  • Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.

  • Manage guest complaints and escalate when necessary.

  • Ensure compliance with Accor service standards.

Qualifications

Qualifications & Skills

  • Saudi nationality (mandatory).

  • Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).

  • Minimum of 1 year experience in Front Office or Customer Service.

  • Fluency in English (spoken and written) is required.

  • Strong communication and interpersonal skills with a professional appearance.

  • Ability to work in shifts (morning, evening, night).

  • Knowledge of Opera PMS or equivalent hotel systems is an advantage.

Additional Information

Qualifications & Additional Information

  • Tamayyaz Program is for Saudi Nationals Only.
  • Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
  • Basic English skills are a must.
  • Strong passion for the Hospitality Field.
  • Excellent interpersonal and communication skills.
  • Is a team player that contributes to and proactively assists co-workers.
  • Ability to work a flexible roster depending on departmental needs.
  • Ability to focus attention on guest needs, always remaining calm and courteous.

Frequently Asked Questions

Is the salary disclosed for the Tamayyaz– Front Office Agent – Saudis Only position at accorhotel?
The salary for this Tamayyaz– Front Office Agent – Saudis Only role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tamayyaz– Front Office Agent – Saudis Only position at accorhotel located?
This Tamayyaz– Front Office Agent – Saudis Only role at accorhotel is based in Riyadh, Riyadh Province, Riyadh, Riyadh Province, Saudi Arabia, sa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Tamayyaz– Front Office Agent – Saudis Only role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Tamayyaz– Front Office Agent – Saudis Only role at accorhotel.
How do I apply for the Tamayyaz– Front Office Agent – Saudis Only position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Tamayyaz– Front Office Agent – Saudis Only job at accorhotel posted?
This Tamayyaz– Front Office Agent – Saudis Only position at accorhotel was posted on Mar 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Tamayyaz– Front Office Agent – Saudis Only
accorhotel
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