Web Platform Support Lead
bitsinglassca· Solution Delivery
About this role
Job Title: Web Platform Support Lead
Location: Pune / Mohali / Hyderabad
Department: Web Platform Team
Direct Manager: Web Platform Owner
Job Summary:
- Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.
Responsibilities:
- Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations, recruiting and training new members and managing the team on daily basis.
- Assure required level of service quality through guidelines and KPIs.
- Facilitate trainings and webinars to increase digital knowledge for all stakeholders.
- Resolve escalations reported by various stakeholders served.
- Contribute to ad-hoc projects and improvements initiatives internally within the Team, but also towards.
- Own the support processes (Incident, Request and Knowledge management) including its tools.
Qualifications:
- 3-5 years of experience in digital area, customer service or helpdesk.
- Proven experience in managing a team and leadership skills.
- Excellent command of written and spoken English.
- Good verbal and written communication skills.
- Computer literacy, familiarity of Microsoft Office apps.
- University degree in related field or equivalent gained through working experience.
Personality requirements:
- Strongly customer oriented, service and business minded.
- Eagerness to learn new things and technologies, curious mindset.
- Ability to adapt to changing priorities, well-organised and systematic.
- Pro-active & result driven approach.
- Ability to present for various audiences, share knowledge.
- Process oriented, enthusiasm for constant process improvements, ability to execute.
- Ability to work in multi-cultural environment.
- Ability to take responsibility and ownership.
Frequently Asked Questions
Is the salary disclosed for the Web Platform Support Lead position at bitsinglassca?
The salary for this Web Platform Support Lead role at bitsinglassca is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Web Platform Support Lead position at bitsinglassca located?
This Web Platform Support Lead role at bitsinglassca is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Web Platform Support Lead role at bitsinglassca full-time or part-time?
This is listed as a Full Time position. It is posted as a Web Platform Support Lead role in the Solution Delivery department at bitsinglassca.
Which team or department does the Web Platform Support Lead at bitsinglassca belong to?
This Web Platform Support Lead position is part of the Solution Delivery department at bitsinglassca. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Web Platform Support Lead position at bitsinglassca?
Click the "Apply Now" button on this page. You will be redirected to bitsinglassca's official application portal hosted on bamboohr where you can submit your application directly.
When was the Web Platform Support Lead job at bitsinglassca posted?
This Web Platform Support Lead position at bitsinglassca was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Web Platform Support Lead
bitsinglassca
You'll be redirected to bitsinglassca's official application page on bamboohr.