Performing Arts-Usher

Job Description

Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues.

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

Key Responsibilities

• Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks
• Confidently and respectfully address patrons when policies are not being followed before, during, or after performances
• Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs
• Provide clear directions in accordance with venue safety policies and procedures
• Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines
• Work nights, weekends, and holidays as required by event schedules
• Comprehend, direct, and execute emergency procedures, including venue evacuations

Venues Covered

Team members must be willing and able to work at both venues:

• Temple Hoyne Buell Theatre
• Ellie Caulkins Opera House

Qualifications & Experience

This position includes strenuous physical and situational demands, including but not limited to:

• Ability to comfortably navigate theaters in dark, quiet environments
• Ability to work independently and adapt to redeployment as operational needs require
• Ability to learn and retain seating layouts within multiple theaters
• Strong communication skills with the ability to convey information concisely in time-sensitive situations
• Ability to move quickly or run when required during a shift
• Ability to perform regular patrols throughout a shift
• Tolerance for loud noise and amplified music
• Ability to lift and carry a minimum of 25 pounds
• Ability to climb stairs and stand for extended periods without sitting
• Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines
• Ability to operate ticket scanners, including reading and responding to visual and audible prompts
• Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification
• Ability to open and close doors, including fire doors, following production-specific and safety guidelines
• Ability to read and comprehend event tickets, event briefing sheets, and other printed materials
• Willingness to perform other duties as assigned based on operational needs

Situational Requirements

• Uniform shirts and pants are not provided; uniform shirts must meet established standards
• On-site parking is not free for employees
  • Employees may park at one of two discounted employee parking locations within walking distance of the Arts Complex
  • Or park on-site at the full event rate