Technical Support Engineer (Level 2)

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. 

Job Description

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We expect the Technical Support Specialist to: 

• Work in 5-day-a-week schedule,
• Monitor financial systems using proprietary monitoring systems,
• Register and resolve service requests, incidents, and problems,
• Assist to DevOps engineers, developers, and QA engineers,
• Communicate with client and partner company representatives,
• Exchange knowledge with colleagues.

Qualifications

Must-have skills:

• Basic UNIX/Linux training,
• Experience in Unix/Linux command line,
• Basic knowledge of shell script languages,
• Strong analysis, investigation, and troubleshooting skills,
• Good command of written and spoken English.
   

Nice-to-have skills:

• Work experience in Linux environment,
• Experience in customer service
• Understanding of ITIL/DevOps processes and routines,
• Experience with SQL-like command language,
• Experience with trading/exchange/risk management software usage,
• Experience with Atlassian software (JIRA, Confluence, etc.),
• Bachelor’s degree in Computer Science or a related field.

Additional Information

Care for the employees is one of Devexperts core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Health and recreation benefits: 

• Fully paid additional wellness days (3 unwell days per year)
• Medical insurance for the employees and children
• Reimbursement of fitness / Urban Sports Club Membership
• Meal allowance (Coverflex Card)
• Flexpay system (Coverflex)

Facility benefits: 

• Modern office with new equipment
• PlayStation, table football, and musical instruments in the office
• Parking spaces
• Free drinks and snacks

Community benefits:

• Teambuilding activities,
• Corporate parties,
• Football club,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs.

Professional training benefits:

• Unlimited access to self-learning platforms,
• Certification opportunities,
• Mentorship Program.

Social benefits:

• Referral bonuses for specific roles,
• Paid leave upon special events.